SHIPPING POLICY
Our team processes orders within 24 to 48 hours during business days (Monday to Friday), with the exception of Canadian and US public holidays. Orders received on weekends or public holidays will be processed on the next available business day.
SHIPPING TO CANADA
Shipments to Canadian addresses are currently done through UPS or Canada Post from our warehouse located in Toronto, Canada. All orders over $50 CAD before tax are eligible for free shipping across Canada. Standard shipping times to Canada addresses are 3-5 business days. Orders below $50 CAD (before tax) will incur a flat-rate $10 CAD shipping charge.
Once your order has shipped, we will email you with a confirmation email and tracking number to enable you to track your order.
SHIPPING INTERNATIONALLY
Shipments to international addresses are currently done through UPS or Canada Post from our warehouse located in Toronto, Canada. All orders over $40 US, before tax, are eligible for free shipping across the mainland US, while a shipping charge will be levied on anything below.
For selected European cities (Germany, Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands, Portugal, and Spain) and the United Kingdom, the eligibility for free shipping is €65 Euro and £60 Pounds before tax. However, shipping charges (depending on the country) may apply for orders below the mentioned amount.
Standard shipping times to international addresses can vary from 5 to 14 business days (with the potential for further border delays if a shipment is held for inspection).
Once your order has shipped from our warehouse, we will email you a shipping confirmation and tracking number to enable you to track your order.
Please Note: The customer will be responsible for any duties or import fees, if applicable.
RETURNS AND REFUND POLICY
Thank you for shopping at Heal + Co.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- the product was purchased in the last 30 days;
- the product is unopened and in its original packaging;
- you have the receipt or proof of purchase, and
- you obtained a Return Merchandise Number (RMN) from us.
Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us at hello@healandco.co, putting “RMN Request” in the subject line.
SHIPPING CHARGES
Shipping charges incurred in connection with the return of a product are refundable, except for U.S. returns.
DAMAGED ITEMS
If you received a damaged product, please notify us immediately for assistance.
SALE ITEMS
Unfortunately, sale items cannot be refunded. Only regular-priced items can be refunded.
CONTACT US
If you have any questions about the Returns and Refunds Policy, please contact us.